Last winter our Viking dishwasher (Professional Series) decided that it was going on strike for what seemed like months. The lights on the panel were flashing, the unit was beeping, and the dishwasher wasn’t working; it just wouldn’t start in any meaningful way. A full house and a broken dishwasher? No thank you!
When Your Viking Dishwasher Dies In The Middle Of Winter
We scoured the net trying to find a website that would help us with a solution.
During our search we ran into three types of sites:
1. Sites that contain the original owners manual: This is great if the problem is a typical problem. Ours was not. However, if you’re going to buy a Viking dishwasher, I recommend immediately downloading a copy of your manuals and keeping them in iCloud files (if you’re using Apple products) so that they’re always at your fingertips.
2. Sites that, much like this page, talk about how to fix various problems related to Viking dishwashers. We tried everything and nothing worked.
3. Sites that charge for Questions/Answers related to all appliances, including Viking. There was no guarantee of a solution and the sites were circa 2005 in appearance and perceived legitimacy, so we stayed away. Far away.
Should we call a repair shop?
Why not call a certified Viking repair shop and get them to help, you ask? Our experience, much like many others on the internet, has been that scheduling such a technician means waiting weeks (not days; weeks) and often times they won’t know how to resolve the issue. They’ll run through the same troubleshooting steps that we did as they try to diagnose the issue… but this time we’re paying them to do so. Not much of a win-win scenario. Bottom line: We didn’t have weeks to wait for someone to come in and try to fix it! The Holiday Season was around the corner! I CAN’T have a broken dishwasher! I just can’t!
So back to the problem – this one was a real head-scratcher.
The dishwasher decided to flash its lights and beep whenever we tried to start it. The manual wasn’t helpful as it was designed for very generic descriptions of problems. What to do?
THINK OUTSIDE THE BOX!
It was winter and it turns out that our dishwasher was up against an exterior wall, beneath a window. The home is well insulated, but the basement below the dishwasher isn’t insulated within its ceiling, just below the first floor where the dishwasher is located.
We went into the basement and it occurred to us that the basement was quite cold and the area beneath the dishwasher was colder than the rest of the basement.
“What if there’s water in the dishwasher and it’s frozen?!?!” Time to test that hypothesis!
We stuck our heads into the dishwasher tub and took the filters from the bottom of the tub completely out. This exposed the water exhaust line. We then proceeded to pour hot water into the tub and also used a squirt bottle to squirt hot water through the exhaust line as well the line that leads from the bottom of the tub up to the second level.
It turns out that there was frozen water (ice, as they call it) built-up in the exhaust lines and this ice caused the issues we were experiencing given that the Viking dishwasher tried to empty itself as it starts up.
Hundreds of repair dollars saved and an actual solution to the problem.
All in a day’s work!
More tips on how to fix your dishwasher: